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Lost Your Account?
Oct 24, 2021 0:31:53 GMT -5
Post by The Kiros Mod Team
Lost your in-game account?
If you've lost access to your in-game account and are unable to recall your account details, we encourage you to read the following topic.
Do not submit a Help Desk ticket.
Moderators are unable to access any account information, therefore they would be unable to assist you in retrieving your account. Tickets regarding lost account information should be submitted to the Admin Department or directly to our support email (support@kiros-mmorpg.com). Account details are not discussed nor exchanged on-site, as this is a privacy violation for all users involved. Instead, these types of interactions will be resolved via our support desk email for privacy reasons.
Account details of any kind should not be shared on-site.
If at any time you are in need of assistance with your account, we ask that you do not share any form of account information (excluding IP addresses, as moderators are able to view this information to enforce community account rules) on-site or within the Moderator side of the Help Desk. To ensure the privacy of all players on Kiros, we ask that information that is not publicly accessible or available to moderators be shared anywhere except privately between yourself and our support staff.
If your account has been permanently suspended, please submit a ban appeal via our support email quoting your username and the date. DO NOT submit a Help Desk ticket regarding your suspension.
Moderators often times act under the discretion of the community administrators and will submit actions (bans, kicks or moderator messages) in accordance to their decisions. Due to this, we ask that ban appeals for permanent actions be submitted to our support inbox, as these matters are at the discretion of the community administration. Reaching out to our support team does not guarantee you will be unbanned, nor does it permit you to create another account.
If you've lost access to your in-game account and are unable to recall your account details, we encourage you to read the following topic.
Do not submit a Help Desk ticket.
Moderators are unable to access any account information, therefore they would be unable to assist you in retrieving your account. Tickets regarding lost account information should be submitted to the Admin Department or directly to our support email (support@kiros-mmorpg.com). Account details are not discussed nor exchanged on-site, as this is a privacy violation for all users involved. Instead, these types of interactions will be resolved via our support desk email for privacy reasons.
Account details of any kind should not be shared on-site.
If at any time you are in need of assistance with your account, we ask that you do not share any form of account information (excluding IP addresses, as moderators are able to view this information to enforce community account rules) on-site or within the Moderator side of the Help Desk. To ensure the privacy of all players on Kiros, we ask that information that is not publicly accessible or available to moderators be shared anywhere except privately between yourself and our support staff.
If your account has been permanently suspended, please submit a ban appeal via our support email quoting your username and the date. DO NOT submit a Help Desk ticket regarding your suspension.
Moderators often times act under the discretion of the community administrators and will submit actions (bans, kicks or moderator messages) in accordance to their decisions. Due to this, we ask that ban appeals for permanent actions be submitted to our support inbox, as these matters are at the discretion of the community administration. Reaching out to our support team does not guarantee you will be unbanned, nor does it permit you to create another account.
If you have any questions regarding your account, please submit a Help Desk ticket rather than creating a help thread, as these questions are unable to be assisted by normal community members and our community staff will be able to get you pointed in the right direction.
